Returns, Refunds & Exchange Policy

Last Updated: 11 June 2026

At Dinki Duiker, we want you to be satisfied with your purchase. This Returns, Refunds & Exchange Policy explains your rights and our procedures regarding returns, refunds, and exchanges.

Nothing in this policy limits any rights you may have under the Consumer Protection Act 68 of 2008 (“CPA”) or any other applicable South African law.

 

Returns, Refunds & Exchanges

We offer a 21-day return, refund, and exchange period from the date you receive your order.

To qualify for a return, refund, or exchange:

• The item must be returned within 21 days of delivery.
• The item must be unused and all the parts of the item must be present.
• Packaging must be included.
• Proof of purchase or invoice must be provided.

 

How to Request a Return, Refund or Exchange

To initiate a return, refund, or exchange, please contact us at:

Email: dinkiduiker@gmail.com

Please include:

• Your order number
• Your contact details
• The reason for the return, refund, or exchange
• Photographs where applicable (for damaged, defective, or incorrect items)

Once your request has been reviewed and approved, we will provide instructions regarding the return process.

Items returned without prior approval may not be accepted.

 

Refunds

Once we receive and inspect the returned item, we will notify you whether your refund has been approved.

If approved, your refund will be processed to the original payment method used during purchase.

Unless otherwise required by law, refunds will be calculated as:

Purchase Price Paid Less Original Shipping Costs

Please allow up to 10 business days for your bank or payment provider to process the refund after it has been issued.

 

Damaged, Defective or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive:

• A damaged item
• A defective item
• An incorrect item
• An item missing from your order

Please contact us as soon as possible at:

dinkiduiker@gmail.com

Where possible, include photographs of the issue.

Once we have reviewed the matter, we will arrange an appropriate solution, which may include:

• Replacement of the item
• Repair where applicable
• Refund
• Exchange

Where the error was made by Dinki Duiker, all reasonable return and replacement shipping costs will be covered by us.

 

Sale Items

Items purchased on clearance, sale, or promotional pricing are generally non-returnable unless required by applicable law.

 

Return Shipping Costs

Unless the return is due to:

• A defective product
• A damaged product
• An incorrect item supplied by us

the customer is responsible for all return shipping and exchange delivery costs.

We recommend using a trackable courier service for returned items.

Dinki Duiker cannot be held responsible for returns lost in transit.

 

Inspection of Returned Goods

All returned items are inspected upon receipt.

We reserve the right to refuse a refund or exchange if:

• The item shows signs of use.
• The item has been altered or damaged after delivery.
• Packaging are missing.
• The return does not comply with this policy.

 

Consumer Protection Act Rights

Nothing in this policy limits any rights afforded to consumers under the Consumer Protection Act 68 of 2008.

Where the CPA grants additional rights to consumers, those rights shall apply.

 

Contact Us

For any questions regarding returns, refunds, or exchanges, please contact:

Dinki Duiker

Website: https://dinkiduiker.co.za

Email: dinkiduikersales@gmail.com

58 Duiker Street
Monument Park
Pretoria
South Africa
0181